Facilities & Services Manager

Team: Facility and Service
Location: Alkmaar
Salary scale: 10 (€ 3,713 - £ 5,495 maximum, based on full-time employment)
Type of vacancy: starting with a one-year contract and the prospect of a permanent position
With effect from: ASAP
Responding for: 1 June 2026

Within the Facilities & Service team, we work with a location-focused approach to create a welcoming, safe, and well-organised learning and working environment. At our sites, themes such as service management, hospitality, security, supervision, and emergency response play an important, overarching role.

We are in full development and are building future-oriented services from our central service point. To strengthen our team, we are looking for a Service Manager with an overview, the ability to connect, and a keen eye for quality.

Your role
As Service Manager, you are functionally responsible for the management of the central service team. You are the point of contact for the quality of our first-line digital services (Click & Call). You ensure that agreed requirements and wishes of internal and external customers are met and continuously improved.
You will monitor the progress of digital services and requests, making adjustments as needed according to the Plan-Do-Check-Act method. In addition, you will play a key role in developing and implementing new first-line digital services that originate from other departments or sectors.

The function

• Functionally managing the central service team;

• ensure the quality and continuity of the digital first-line services (Click & Call);

• monitoring and analysing performance and processes, including via KPIs;

• Coordinating the introduction of new digital services;

• drafting clear reports and actively involving management in data and insights;

• advising management on service provision and service quality;

• proactively working on process optimisation;

• Translating organisational goals into service provision and service concepts.;

• Contributing to and drafting facilities policy.

Job requirements

Your profile
You are an analytical and structured service manager with a natural leadership style. You enjoy teamwork, can bring people along with changes, and feel responsible for the outcome. You easily switch between operational level and tactical improvements. Furthermore, you have:

• a completed higher professional education (HBO) diploma, preferably in a facility management related field;

• experience in process optimisation and policy drafting;

• Knowledge of Topdesk or a similar service management system;

• strong competencies in:

  • Planning and organising;

  • analytical ability;

  • networker;

  • Director.

Our offer
The field of work and your profession are constantly changing. We stand and go for lifelong learning. For your professional and personal development, we have our own Talland Academy and the online platform Good Habitz. In addition, you can count on excellent terms of employment, including:

• a 0.75 FTE position;

• This is initially a temporary appointment for the period of one year, with the possibility of an extension;

• a salary in scale 10 ranging from €3,713 to a maximum of €5,495 gross per month for a full-time appointment. This means a position as a policy and advisory officer. Your grading will depend on your relevant work experience and education;

• holiday allowance of 8% and a year-end bonus of 8.33%;

• group insurance;

• attractive vitality and lifestyle schemes.

Who are we?
Talland College believes in the power of togetherness. Only together can we do what we need to do: train skilled professionals who are important to society. We do this with our 1800 employees, each with their own talents, ambitions, and qualities. At our locations in Noord-Holland, Alkmaar, Heerhugowaard, Hoorn, Purmerend, and Zaanstad, we provide almost 200 vocational training courses. In this, we work closely with social institutions and businesses in our regions. With us, you get the space to organise your own work. Because we believe that you know what's going on and what's needed. That asks something of you. Initiative, a critical eye, and the courage to hold each other accountable. Besides thinking, primarily doing. We are there for each other, in education and supporting services. So that you, together with your colleagues, can enjoy doing your work.

Details
The interviews will take place on Thursday 11 June.

Information
For more information about the role, please contact Marloes Ouwerkerk, Manager of Facilities and Service, by email. m.ouwerkerk@talland.nl. If you are interested, please send us your response by 1 June 2026 via the application button below.