{"id":2711,"date":"2026-04-15T17:20:21","date_gmt":"2026-04-15T15:20:21","guid":{"rendered":"https:\/\/onderwijsregiohollandsnoorden.nl\/vacatures\/medewerker-ict-servicedesk\/"},"modified":"2026-04-21T16:19:43","modified_gmt":"2026-04-21T14:19:43","slug":"it-service-desk-employee","status":"publish","type":"rms_vacatures","link":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/vacatures\/medewerker-ict-servicedesk\/","title":{"rendered":"ICT Service Desk Employee"},"content":{"rendered":"<strong>Meet your new workplace!<\/strong><br>\n<br>\n<strong>Welcome to John Bosco \u2013 where opportunities begin<\/strong><br>\n<br>\nJohannes Bosco is a warm and ambitious vmbo school in Heerhugowaard. We believe in customisation, small classes and education that really suits our pupils. With a flexible timetable as the backbone, we create room for goal-oriented work and formative approaches.<br>\n<br>\nAt our institution, relationships are central: we want to see, know, and guide students in a way that suits them. Whether you're a beginner, a career changer, or coming from primary or secondary special education \u2013 at JB, you'll get the space to grow and make a difference.<h2 class=\"wp-block-heading\">Job requirements<\/h2><strong>What will you do?<\/strong><br>\n<br>\nAs an ICT Service Desk employee, you are the first point of contact for colleagues and students with ICT questions and faults. You work in the school building. Whether it's a laptop that won't start, an application that's glitching, or an interactive whiteboard that's not working: you'll make sure it's resolved.<br>\n<br>\nYou install and manage hardware and software, support users and contribute ideas on how our IT environment can be improved. In doing so, you will collaborate with colleagues within the Education Facilities, Information Management teams and external parties.<br>\nYou easily switch between small questions and larger issues, and maintain an overview of the daily flow of notifications.<br>\nSo you're not just solving, but also helping to prevent problems.<br>\n&nbsp;<br>\n<strong>You got it!<\/strong><br>\n<br>\nYou are someone who stays calm when things aren't working. You think in terms of solutions, act quickly, and know how to explain technical matters in an understandable way. You are service-oriented, but also critical enough to see where things could be done more smartly.<br>\n&nbsp;<br>\n<strong>You recognise yourself in this.<\/strong>\n<ul>\n<li>You have an MBO qualification in ICT or comparable experience;<\/li><li>You have knowledge of systems, applications and management processes.;<\/li><li>You are skilled in software installation and troubleshooting.;<\/li><li>You communicate easily with different target audiences (colleagues and pupils);<\/li><li>You are stress-resistant, flexible and take initiative.<\/li><\/ul>\n&nbsp;<br>\nAnd perhaps most importantly: you enjoy helping others.<br>\n&nbsp;<h2 class=\"wp-block-heading\">Employment conditions<\/h2><strong>What we offer you!<\/strong>\n<ul>\n<li>A 0.8 FTE appointment until 31-07-2027 with a view to a permanent position, preferably spread over 5 working days;<\/li><li>Salary \u20ac2,672 \u2013 \u20ac3,610 based on 40 hours (scale 6 in accordance with collective labour agreement for secondary education);<\/li><li>All school holidays off (summer holiday 5 weeks);<\/li><li>End-of-year bonus, 8% holiday pay and pension through ABP;<\/li><li>Travel allowance and attractive working expenses scheme;<\/li><li>Support for career changers;<\/li><li>Room for training, advancement and personal development within Pontis;<\/li><li>A warm welcome in a committed, collegial team with plenty of room for initiative.<\/li><\/ul>\n&nbsp;<br>\n<strong>That's why Pontis!<br>\n&nbsp; &nbsp; &nbsp;<\/strong><br>\nAt Pontis Education Group, connection and progress are central. We offer stable and meaningful<br>\neducation with a focus on quality, development and personal guidance.<br>\nWorking at Pontis means being part of an organisation that encourages growth - in students as well as<br>\nemployees. We believe in customisation, flexibility and innovation, so that everyone can find their own way<br>\ncan continue to develop.<br>\n<br>\nWe offer security and perspective: expert employees we like to retain, and we think with you<br>\nabout advancement opportunities or placement within one of our other schools.<br>\nPontis includes Han Fortmann, Johannes Bosco and Regius College - schools with their own character,<br>\nlinked by the same ambition: to provide strong education together in which everyone can grow.<h2 class=\"wp-block-heading\">Application information<\/h2><strong>Apply?<\/strong><br>\nYou can submit your application&nbsp;<strong>up to and including 5 May 2026<\/strong> You will be informed via our website. On 6 May, you will hear if you are invited for an initial interview on 7 May.<br>\nNog niet helemaal zeker en wil je voordat je solliciteert meer informatie over deze vacature? Je kan hiervoor contact opnemen met Tim de Jonker via &#119;e&#114;k&#101;n&#64;pon&#116;i&#115;&#46;nl&#46;&lt;br&gt;\n<br>\nApplications that reach us by any means other than the indicated route unfortunately cannot be processed.<br>\n<br>\n<em>We do not wish to receive unsolicited applications in response to this vacancy.<\/em><em>.<\/em><br>\n&nbsp;","protected":false},"excerpt":{"rendered":"<p>Maak kennis met je nieuwe werkplek! Welkom op Johannes Bosco \u2013 waar kansen beginnen Johannes Bosco is een warme en ambitieuze vmbo-school in Heerhugowaard. We geloven in maatwerk, kleine klassen en onderwijs dat \u00e9cht past bij onze leerlingen. Met een flexrooster als ruggengraat cre\u00ebren we ruimte voor leerdoelgericht werken en formatief handelen. Bij ons staat<a class=\"excerpt-read-more\" href=\"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/vacatures\/medewerker-ict-servicedesk\/\" title=\"Lees meerMedewerker ICT Servicedesk\">... Read more \u00bb<\/a><\/p>","protected":false},"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"vacature_categorie":[105],"vacature_locatie":[21],"class_list":["post-2711","rms_vacatures","type-rms_vacatures","status-publish","hentry","vacature_categorie-ict-medewerker","vacature_locatie-heerhugowaard"],"acf":[],"_links":{"self":[{"href":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/wp-json\/wp\/v2\/rms_vacatures\/2711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/wp-json\/wp\/v2\/rms_vacatures"}],"about":[{"href":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/wp-json\/wp\/v2\/types\/rms_vacatures"}],"wp:attachment":[{"href":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/wp-json\/wp\/v2\/media?parent=2711"}],"wp:term":[{"taxonomy":"vacature_categorie","embeddable":true,"href":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/wp-json\/wp\/v2\/vacature_categorie?post=2711"},{"taxonomy":"vacature_locatie","embeddable":true,"href":"https:\/\/onderwijsregiohollandsnoorden.nl\/en\/wp-json\/wp\/v2\/vacature_locatie?post=2711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}